Frequently Asked Questions

Reset your PIN or Password

If you have forgotten your PIN or Password to login to your account you can:

  • Open the MiPermit login page and go to the 'Forgotten PIN' link or Click here to go to the reset page.
  • Enter your member number (typically your mobile phone number or landline number) and a vehicle registraion number which is on your account.

We'll send you a new PIN to your registered mobile phone by SMS, or your registered email address. You can then login and change your PIN/Password to a memorable one.


Unlock your Account after incorrect logins

If you have locked your account due to too many incorrect logins, you should reset your PIN/Password. This will send you a new PIN and unlock your account ready for use:

  • Open the MiPermit login page and go to the 'Forgotten PIN' link or Click here to go to the reset page.
  • Enter your member number (typically your mobile phone number or landline number) and a vehicle registraion number which is on your account.

We'll send you a new PIN to your registered mobile phone by SMS, or your registered email address. You can then login and change your PIN/Password to a memorable one.


Change your PIN or Password

You can change your PIN or Password to a more memorable one by:

  • Open the MiPermit login page.
  • Enter your member number (typically your mobile phone number or landline number) and current PIN/Password to login.
  • From the menu, select 'Members & Vehicles' to display your member logins.
  • For your own member account, you can click on 'Change PIN' next to your member details, or reset another member on your account by clicking on the 'Reset PIN' button (this will send a randomly generated PIN to the member).
  • You can enter a new PIN/Password in the pop-up and save your new memorable details.

Download a VAT Receipt with an Account

If you have an account:

  • Open the MiPermit login page.
  • Enter your member number (typically your mobile phone number or landline number) and current PIN/Password to login.
  • From the menu, select 'Payment History' to display a list of your receipts.

You can click on any of the receipts to download a PDF, or download a payment summary by using the date pickers.

By entering an email address to your account we will automatically send the receipt the day after your parking expires.

VAT Receipts without an Account

At the point of creating a 'casual stay' (paying for parking without having a MiPermit account) you are asked for an email address to send the receipt to. If you do not supply an email address a receipt will not be generated and sent to you.


Payment cards & processing fees

A processing fee may be added to the cost of your parking depending on the car park operator and the location you're parking in. Some locations do not charge a fee, however others do.

If a processing fee is applicable, this should be highlighted on the MiPermit stickers on the Pay & Display machines, or on the tariff board.

When paying to park via one of our smartphone apps or online portals, the processing fee is itemised on the payment screen before you finalise the payment.

Important Note
When adding a payment card to use with MiPermit Pay & Stay parking we have to check that the card details are valid and a 'repeat payment reference' can be generated so that you do not have to enter your payment card details everytime you use the system to park.

When performing the card test, a 10 pence (10p) deferred payment is requested and cancelled and this normally doesn't show on your bank account, however, some banks now show these 10 pence defer tests as 'pending transactions' within their banking apps. If you see this on your banking app, please be aware that the defer is cancelled and no money is taken but it may take a couple of days for your bank to remove it from your pending transactions list.

If you have any questions regarding the card tests, please get in touch with the MiPermit Team for further details.

SMS (text message) costs

To send a text to pay for parking costs no more than your networks standard message rate. This is typically around 10p per message. Sending a text to a message shortcode (60300 or 61600) is not included in your mobile package but please confirm this with your mobile provider.

We do not take payment for parking from your mobile account. We do not have the ability to take any payments in this manner.

Optional reminder texts (20 minutes before your stay ends) are charged at 10p per reminder sent and added to the total cost of parking.

Call costs to 0345 or 0333 numbers

To call our customer services team or to pay for your parking via our automated telephone system, calls are charged by your mobile provider at their standard national rate.

The cost of these calls are included in any mobile minutes package you may have.


Need a VAT receipt?

To get a receipt for your payment, you can login to a MiPermit Portal using your mobile number and the 4 digit PIN sent to you in your first confirmation text. You can reset your PIN if you've forgotten it.

Once logged in, go to the Payment History section to view and download your receipts.

Adding an email address to your member/accounts details will cause receipts to be automatically emailed to you the day after your parking expires.


Need help?

If you need help with paying for your parking, please see our contact details.



MiPermit Help


Find the location number
You'll find this on the stickers attached to the Pay & Display machines or the tariff boards. The 6 digit number will be needed whenever you pay to park in a location.
Send a text to 60300 or 61600
Send the word PARK and your vehicle registration number to 60300 or 61600.
PARK  A123BCD
Please remember to include spaces between the keyword PARK and your vehicle registration number.
We'll call you right back

Our automated telephone system will call you back and you'll be entering the following information:

  • The location number of where you are parking
  • Confirm the vehicle registration number we received by text
  • Enter the duration you want to park for
  • Enter your payment card number, expiry date and security digits
  • Choose to receive a text reminder 20 minutes before your stay ends

Stay on the phone until you hear confirmation that your payment has been taken.

That's it you're done!

You'll shortly receive a text confirmation with the details of your stay.

Also in the text message will be a 4 digit PIN that you can use to login to your MiPermit portal to download VAT receipts, pay for your parking online or to login to the smartphone apps.


Need a VAT receipt?

To get a receipt for your payment, you can login to a MiPermit Portal using your mobile number and the 4 digit PIN sent to you in your first confirmation text. You can reset your PIN if you've forgotten it.

Once logged in, go to the Payment History section to view and download your receipts.

Adding an email address to your member/accounts details will cause receipts to be automatically emailed to you the day after your parking expires.


Need help?

If you need help with paying for your parking, please see our contact details.


Find the location number
You'll find this on the stickers attached to the Pay & Display machines or the tariff boards. The 6 digit number will be needed whenever you pay to park in a location.
Send a text to 60300 or 61600
Send the word PARK with the location number and duration required to 60300 or 61600.
PARK  712345  30mins
PARK  712345  1hour
PARK  712345  4hours
PARK  712345  1day
If you use more than one vehicle, send the word PARK with the location number and duration required plus the vehicle registration number added to the end of your text, to 60300 or 61600.
PARK  712345  30mins  A123BCD
PARK  712345  1hour  A123BCD
PARK  712345  4hours  A123BCD
PARK  712345  1day  A123BCD
Please remember to include spaces between the keyword PARK, the location number, duration and alternative vehicle details.
That's it you're done!

You'll shortly receive a text confirmation with the details of your stay.


Extending your stay

Many locations allow you to extend your parking without returning to the vehicle. This will extend your parking to the next available tariff.

To extend, send the word EXTEND with the duration you wish to extend by (additional amount of time you need) to 60300 or 61600.

EXTEND  30mins
EXTEND  1hour
Please remember to include spaces between the keyword EXTEND and the duration amount.

If your parking has already expired, you will need to pay for a new stay.

You will receive a confirmation text message showing the new expiry time and total cost of your stay.


Pay for parking by telephone

Firstly, find the location number for where you're parking, and review which tariff you wish to use (number of minutes or hours you need to park for).

From your mobile, call 0345 505 1155. The automated system will as you to choose a vehicle from your account to use, the six digit location number of the location you're parked in, and the duration you wish to pay for.

IMPORTANT: You must stay on the call until you hear the confirmation that your payment has been taken.

You will receive a confirmation text shortly after.


Need a VAT receipt?

To get a receipt for your payment, you can login to a MiPermit Portal using your mobile number and the 4 digit PIN sent to you in your first confirmation text. You can reset your PIN if you've forgotten it.

Once logged in, go to the Payment History section to view and download your receipts.

Adding an email address to your member/accounts details will cause receipts to be automatically emailed to you the day after your parking expires.


Need help?

If you need help with paying for your parking, please see our contact details.


Payment cards & processing fees

A processing fee may be added to the cost of your parking depending on the car park operator and the location you're parking in. Some locations do not charge a fee, however others do.

If a processing fee is applicable, this should be highlighted on the MiPermit stickers on the Pay & Display machines, or on the tariff board.

When paying to park via one of our smartphone apps or online portals, the processing fee is itemised on the payment screen before you finalise the payment.

Important Note
When adding a payment card to use with MiPermit Pay & Stay parking we have to check that the card details are valid and a 'repeat payment reference' can be generated so that you do not have to enter your payment card details everytime you use the system to park.

When performing the card test, a 10 pence (10p) deferred payment is requested and cancelled and this normally doesn't show on your bank account, however, some banks now show these 10 pence defer tests as 'pending transactions' within their banking apps. If you see this on your banking app, please be aware that the defer is cancelled and no money is taken but it may take a couple of days for your bank to remove it from your pending transactions list.

If you have any questions regarding the card tests, please get in touch with the MiPermit Team for further details.

SMS (text message) costs

To send a text to pay for parking costs no more than your networks standard message rate. This is typically around 10p per message. Sending a text to a message shortcode (60300 or 61600) is not included in your mobile package but please confirm this with your mobile provider.

We do not take payment for parking from your mobile account. We do not have the ability to take any payments in this manner.

Optional reminder texts (20 minutes before your stay ends) are charged at 10p per reminder sent and added to the total cost of parking.

Call costs to 0345 or 0333 numbers

To call our customer services team or to pay for your parking via our automated telephone system, calls are charged by your mobile provider at their standard national rate.

The cost of these calls are included in any mobile minutes package you may have.


Need a VAT receipt?

To get a receipt for your payment, you can login to a MiPermit Portal using your mobile number and the 4 digit PIN sent to you in your first confirmation text. You can reset your PIN if you've forgotten it.

Once logged in, go to the Payment History section to view and download your receipts.

Adding an email address to your member/accounts details will cause receipts to be automatically emailed to you the day after your parking expires.


Need help?

If you need help with paying for your parking, please see our contact details.



Registering for residents/visitors permits

In order to register for residents permits you should visit your parking operators MiPermit portal and go to the 'Buy Digital Permits' section.


What information is needed to register?

Parking operators require different information from you, depending on where you live. In most cases, you should have at hand the following information:

  • Your full name
  • Your house number and postcode
  • Your council tax number (this may be required to ensure you are the occupant of the address you are purchasing permits for)

Purchasing your permits

You can purchase residents or visitor permits at any time. When logged in to a MiPermit portal, go to 'Buy Digital Permits' and select the type of permits you require.

Once you have purchased your permits you can use them immediately.


Need help?

If you need help with registering, please see our contact details.


Displaying your permits

Your residents and visitors permits are 'digital', this means that you do not have a paper permit and nothing needs to be displayed in the vehicle. The parking enforcement officers can see that your vehicle has a permit on their handheld computer.


Changing the vehicle on your residents permit

Login to your MiPermit portal using your account login details and go to 'Manage Digital Permits'. Select the permit you wish to edit, and select the 'Edit Registrations' option. Enter the new vehicle registration, and save.

Please note you should enter only one vehicle registration per entry field. Any changes made are updated immediately.

Renewing your residents permits

Login to your MiPermit portal using your account login details and go to 'Manage Digital Permits'. Select the permit you wish to renew, and select the 'Renew Permit' option. You will be asked to confirm the renewal details and enter your payment details.


Using your visitor permits

When logged in to your MiPermit portal, go to the 'Manage Digital Permits' section and select Visitor Permits. From here, simply enter your visitors vehicle registration number and how long you want them to stay.

You can also do this by text message if you have a registered mobile phone number on your account.

VISITOR  A123BCD

If your visitor permits require a duration it should be added after the vehicle registration.

VISITOR  A123BCD  3hours
Please remember to include spaces between the keyword VISITOR, the vehicle registration number and the duration.

You'll receive a confirmation text showing the vehicle details and the time allocated. This will also show how many permits you have remaining.


Need help?

If you need help with your residents or visitor permits, please see our contact details.


SMS (text message) costs

To send a text to pay for parking costs no more than your networks standard message rate. This is typically around 10p per message. Sending a text to a message shortcode (60300 or 61600) is not included in your mobile package but please confirm this with your mobile provider.

We do not take payment for parking from your mobile account. We do not have the ability to take any payments in this manner.

Call costs to 0345 or 0333 numbers

To call our customer services team or to pay for your parking via our automated telephone system, calls are charged by your mobile provider at their standard national rate.

The cost of these calls are included in any mobile minutes package you may have.


Need help?

If you need help with paying for your parking, please see our contact details.



Buying season tickets

You can buy season tickets from the main MiPermit portal, or from the parking operators MiPermit portals.

On the portal, select 'Buy Digital Permits' and select the parking operator that supplies the season tickets for the location you wish to park in, then select 'Season Tickets'. You can then select the location and type of season ticket and the duration to see pricing and to enter your vehicle details and payment card information.


Need help?

If you need help with selecting or purchasing your season tickets, please see our contact details.


Displaying your season ticket

Your season tickets are 'digital', this means that you do not have a paper permit and nothing needs to be displayed in the vehicle. The parking enforcement officers can see that your vehicle has a permit on their handheld computer.


Changing the vehicle on your season ticket

Login to your MiPermit portal using your account login details and go to 'Manage Digital Permits'. Select the permit you wish to edit, and select the 'Edit Registrations' option. Enter the new vehicle registration and save.

Please note you should enter only one vehicle registration per entry field. Any changes made are updated immediately.

Renewing your season ticket

Login to your MiPermit portal using your account login details and go to 'Manage Digital Permits'. Select the permit you wish to renew, and select the 'Renew Permit' option. You will be asked to confirm the renewal details and enter your payment details.


Need help?

If you need help with your season ticket, please see our contact details.




App costs

Our apps are free to download and free to use. You only pay for purchases you make (such as paying to park and its associated processing fee) and for any SMS reminders you decide to have.


SMS (text message) costs

Optional reminder texts (20 minutes before your stay ends) are charged at 10p per reminder sent and added to the total cost of parking.


Need help?

If you need help with using the MiPermit app, please see our contact details.